FAQ - Stylones

Frequently Asked Questions

You need to register at STYLONES.COM so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from KOOVS.COM.

It is absolutely free and you only pay for your purchases.

Once registered, you can come back to us anytime you want.

Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.

Login in to STYLONES.COM, click on “My Account” and update information under your profile.

STYLONES.COM is online fashion store catering to men and women fashion categories like apparels, shoes, accessories from brands and our own brand STYLONES.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own STYLONES brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.

We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again.

STYLONES.COM reserves the rights to change prices at its sole discretion.

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to STYLONES.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.

At present we deliver only in India.

Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.

These vouchers are limited-time promotions and their validity will be specified accordingly.

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